Country Operations Manager

3 weeks ago


Welshpool, Australia Expeditors Full time

Job Overview

As a key member of the Expeditors team, the Country Operations Manager will be responsible for overseeing the local operations, finance, people, service providers, and customers in the country. The focus will be on achieving on-time performance, operational efficiencies, business development, revenue growth, and diversification.

Key Responsibilities

  • People Management
    • Recruit, train, and develop a high-performing team
    • Foster a culture of collaboration and open communication
  • Operations Management
    • Oversee the management of local Transcon, Transport, and invoicing operations
    • Ensure compliance with company policies and procedures
  • Customer Management
    • Develop and maintain strong relationships with customers
    • Provide exceptional customer service and support
  • Finance Management
    • Manage local finance operations, including budgeting and forecasting
    • Ensure accurate and timely financial reporting
  • Compliance and Risk Management
    • Ensure compliance with all relevant laws and regulations
    • Identify and mitigate potential risks to the business
  • Culture and Systems
    • Develop and implement strategies to improve operational efficiencies
    • Ensure the effective use of company systems and technology

Qualifications and Skills

  • Knowledge
    • Expeditors company policies and procedures
    • Expeditors' products, services, and systems
    • Knowledge of the local and overall domestic freight forwarding market
  • Skills
    • Proficient Microsoft Office skills (Excel, Word, etc.)
    • Effective oral and written communication skills (listen, comprehend, clear articulation)
    • Effective interpersonal skills to relate to all levels and interested parties
    • Effective time management
    • Exceptional customer service at all levels


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