Reservations Agent

2 months ago

Darlinghurst, New South Wales, Australia Accor Full time

Job Summary

We are seeking a highly skilled and dedicated Reservations Agent to join our team at Accor. As a key member of our Portfolio team, you will be responsible for centrally managing reservations for a portfolio of 4 key Accor properties across Sydney, Melbourne, and Brisbane.

Key Responsibilities

  • Reservation Management: Use our hotel Property Management System (PMS) to process and input all reservations types within the same working day.
  • Guest Communication: Respond to guest calls according to hotel policy and ensure an outstanding guest experience.
  • Data Accuracy: Ensure accurate data is recorded for all reservations.
  • Reservation Records: Maintain up-to-date reservation records.
  • Communication: Ensure timely communication with guests in line with company policy and procedure.
  • Sales and Yield: Maintain a positive selling approach to maximize yield in both occupancy and rates.
  • Information Management: Assist in keeping all information accurate and up-to-date to ensure correct information is provided to guests.

About You

  • Guest Service: Demonstrate the ability and passion to deliver exceptional guest service over the phone and face-to-face.
  • Sales Focus: Have a strong sales focus and the ability to upsell hotel features.
  • Technical Skills: Sound knowledge and application of OPERA.
  • Attention to Detail: High level of attention to detail.
  • Teamwork: Team player with high level of initiative and the ability to work autonomously.
  • Communication Skills: Excellent written and verbal communication skills.
  • Technical Proficiency: Intermediate knowledge and application of Microsoft packages and PC usage.
  • Organizational Skills: Exceptional organizational and time management skills.
  • Pressure Management: Loves a challenge and can work in a high-pressure environment.

Qualifications

  • Communication Skills: Excellent communication skills, both verbal and written.
  • Presentation: Well-presented with a natural ability to build rapport both in person and over the telephone.
  • Pressure Management: Ability to work under pressure and think on your feet.
  • Motivation: Self-motivated and energetic with a positive and professional attitude.
  • Time Management: Time management skills with the ability to multi-task.
  • Service Orientation: Service-oriented with an eye for detail.

About Accor

At Accor, we are committed to ensuring our people #feelwelcome and #feelvalued by creating an inclusive and supportive environment. We offer:

  • Culture: A fun, diverse, and inclusive culture where we value you being the Real Deal.
  • Career Progression: Career progression opportunities as far as the eye can see.
  • Benefits: Extensive local, national, and international discounts on accommodation, food, and beverage, and other hospitality benefits.
  • Team: A team that is all about development, giving you endless opportunities to grow and progress in your career.

Requirements

You must have valid and current working rights in Australia.

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