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Hospitality Ambassador

2 weeks ago

Manly West, Queensland, Australia beBeeGuestExperience Full time $60,000 - $78,000

We are seeking a professional to deliver exceptional customer service and create memorable experiences for our guests.

About the Role

The Guest Experience Host is responsible for providing personalized support, registration, and travel information to owners and guests.

Key Responsibilities
  • Register and welcome owners and guests
  • Offer recommendations on local attractions and activities
  • Manage departmental paperwork and documentation
  • Facilitate guest interactions using communication equipment
  • Meet with guests to discuss travel opportunities
  • BUILD rapport with customers to deliver outstanding service
  • Collaborate with resort operations for seamless check-in processes
  • Clearly communicate the benefits of traveling within our community
  • Achieve sales targets and Key Performance Indicators (KPIs)
Requirements
  • Previous experience in a similar hospitality role
  • Passion for delivering exceptional customer service and promoting local areas
  • Excellent communication and interpersonal skills
  • Highly motivated and enthusiastic individual with strong presentation skills
  • Strong computer literacy and problem-solving abilities
  • Flexibility to work varied shifts, including nights, weekends, and public holidays