Customer Experience Lead

3 days ago

Sydney, New South Wales, Australia Arete Executive Full time

About the Opportunity

We are seeking a dedicated and exceptionally talented Customer Experience (CX) and Digital Channel Manager to spearhead our game-changing transformation. This pivotal role is crucial to our client's digital transformation journey, focusing on revolutionising how customers engage across all touchpoints.

You'll lead the charge in mapping and optimising end-to-end customer experiences across digital and traditional channels. By collaborating with IT and marketing teams, you'll redefine how customer service is delivered, transforming siloed operations into a unified, efficient, and seamless experience.

Your Responsibilities

  • Drive consistency and innovation in customer journeys, building loyalty and delivering real business growth
  • Map and optimise end-to-end customer experiences across digital and traditional channels
  • Redefine customer service delivery through collaboration with IT and marketing teams

About You

You're a strategic thinker and a hands-on doer. You excel in driving meaningful improvements in customer engagement and business outcomes. With a unique ability to merge technology with real-world service, you translate your insights into tangible improvements that drive customer loyalty and business success.

A natural problem solver, you bring an upbeat, positive attitude to the table. You see every challenge as an opportunity to innovate and improve. In this leadership role, you'll be at the forefront of a digital transformation, shaping the future of customer experience.

What We Offer

Join a thriving business on a solid path of growth and success. As a key member of our corporate team, you'll have high exposure to the executive leadership team and access to high-profile clients. Our dynamic, collaborative environment provides an excellent platform for someone eager to accelerate their career.

This role offers substantial career advancement opportunities, including access to training and development programs. With a strong track record of success, our company is well-positioned for continued growth and expansion. A great opportunity to make a real difference and progress your career.

Salary Information

We offer a competitive salary package, estimated to be around $120,000 - $150,000 per annum, commensurate with experience and qualifications.

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