
Gold Coast IT Support Specialist
2 weeks ago
We are seeking a skilled IT support professional to join our team on the Gold Coast. As a key member of our Queensland operations, you will be responsible for delivering exceptional customer service and technical support to our clients.
Main Responsibilities:
- Providing onsite desk-side support to customers
- Delivering support for Terminal Services, VMware, and Citrix-based cloud infrastructure
- Performing a wide range of Level 1-3 support across multiple technologies
- Occasional project work to deploy solutions for customers
- Collaborating with experienced solutions experts to maintain best practice environments
Requirements:
- Exceptional communication skills and interpersonal warmth
- Advanced understanding of end-user support and Active Directory
- Good general knowledge of Windows Server and Exchange
- Knowledge of technical infrastructure from desktop to firewall, including LAN & WAN networking principles
- Experience working with an IT outsourcer or managed service provider (MSP)
- Understanding of ticketing systems and customer service principles
- Desirable experience with Connectwise, Labtech, and/or Solarwinds Orion
What We Offer:
- A competitive remuneration package
- Access to employee wellness programs, including coaching sessions from qualified psychologists or counsellors
- Hybrid working arrangements to support work-life balance
- Opportunities for personal and professional development through our mentor program and internal training sessions
- Membership with industry associations
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