Part-Time Customer Service Representative

2 weeks ago

Gold Coast, Queensland, Australia beBeeHospitality Full time $65,000 - $85,100

Company Overview

We are a global organisation with a diverse portfolio of properties across six continents.

About Us

We offer boundless opportunities to thrive and succeed, with a strong focus on investing in your skills and career growth.

Job Description

We are seeking multiple part-time Customer Service Representatives who are passionate about delivering exceptional customer experiences to join our team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on local attractions and eateries.

Main Responsibilities

  • Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
  • Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
  • Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Working Conditions

We offer a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Why Choose Minor Hotels?

Joining us means you'll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

  • Career Growth: Learning and development programs to boost your career.
  • Exclusive Hotel Deals: Discounts on stays at our hotels in Australasia.
  • Global Perks: International accommodation discounts across our hotel brands.
  • Retail Rewards: Cashback and discounts at top retailers.
  • Experiences: Discounted entertainment and activities.
  • Wellness Boost: EAP and tailored wellness support.

Our investment in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

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