Customer Service Director

3 weeks ago

Central Queensland, Australia Drakes Supermarkets Full time

Supermarket Leadership Opportunity

We are Drakes Supermarkets, a dynamic retail industry leader in Australia. As the largest independently-owned supermarket chain, we provide exceptional career opportunities within our company.

The successful applicant will be given the autonomy to manage their department as if it were their own business. They will have the flexibility to tailor the store's service and product offering to meet the specific needs of customers in their local area:

  • Significant knowledge of front-end operations and point-of-sale systems is essential for success in this role.
  • The ideal candidate will demonstrate an unparalleled commitment to customer satisfaction.
  • Leadership experience and staff management skills are crucial for driving results and achieving goals.
  • Able to create accurate staff rosters that optimize productivity and efficiency.
  • Motivated individuals with a 'hands-on' approach and excellent communication skills will thrive in this environment.
  • Ability to effectively liaise with both staff and management is vital for success.
  • Proficient in ordering and cost control procedures to maintain high standards.
  • Strong leadership and delegation skills are necessary for coaching, training, and performance managing staff.
  • Awareness and commitment to work health and safety protocols are essential.

To succeed within our organization, applicants must be able to:

  • Demonstrate a genuine passion for customer service.
  • Display a positive 'can-do' attitude towards challenges.
  • Develop problem-solving skills to drive innovation.
  • Lead by example, setting a high standard for others to follow.
  • Motivate team members through effective communication and encouragement.
  • Build strong relationships with management, employees, customers, and external stakeholders.

About Us:

We are a family-owned and operated private company with a strong reputation in the Australian retail industry.

Estimated Salary: AU$70,000 - AU$90,000 per annum, depending on experience.

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