Service Manager Leader

2 weeks ago

Sydney, New South Wales, Australia Just Automotive Recruitment Full time
Service Manager Opportunity in Regional Australia

We are seeking a skilled Service Manager to lead our team in Muswellbrook, NSW. As a key member of our dealership group, you will be responsible for driving business growth and delivering exceptional customer service.

About the Role
  • Lead a high-performing team, providing coaching and development opportunities to ensure optimal performance.
  • Maintain inventory levels, manage warranty claims, and optimize profitability through effective KPI management.
  • Collaborate with sales departments to achieve business objectives and drive revenue growth.
Responsibilities
  1. Coach, mentor, and develop all team members to build an effective and efficient team.
  2. Conduct regular team meetings to ensure open communication and alignment with departmental goals.
  3. Liaise and assist sales teams to drive business growth and revenue increase.
  4. Generate and close job cards, maintain WIP reports, and ensure timely completion of tasks.
  5. Manage warranty claims efficiently, adhering to manufacturer guidelines and regulations.
  6. Monitor and control workshop inventory, ensuring optimal stock levels and minimizing waste.
  7. Maintain a clean and organized work environment, promoting a positive and productive workspace.
  8. Deliver exceptional customer service, resolving conflicts and addressing customer concerns promptly and professionally.
  9. Drive departmental KPIs, holding team members accountable for results and performance metrics.
  10. Participate in regular meetings to review progress, discuss challenges, and align with company objectives.
  11. Analyze financial reports, identifying areas for cost reduction and implementing strategies to minimize internal costs.
Requirements
  • Minimum two years' experience in a similar role or extensive experience in a Service Manager position with a proven sales record, preferably within the automotive industry.
  • Current and valid driver's Class C license.
  • Exceptional leadership skills, with the ability to build strong relationships with customers and colleagues alike.
  • Ability to contribute to a positive team culture, promoting collaboration and mutual respect.
  • Detailed knowledge of the automotive industry, with a focus on workshop operations and management.
  • Excellent negotiation and communication skills, with the ability to profile guest needs and deliver tailored solutions.
  • Strong understanding of financial management, including budgeting and cost control.
Compensation and Benefits
  • A competitive salary package of $100,000 per annum, inclusive of superannuation and commission.
  • A company vehicle, facilitating ease of travel and representation.
  • Career growth opportunities, enabling professional development and advancement within the company.

This is an excellent opportunity for an experienced Service Manager to join our dynamic team in regional Australia. If you are passionate about delivering exceptional customer service and driving business growth, we encourage you to apply.

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