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Assistant Store Manager
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We are a leading retailer of BBQs and smokers, accessories, consumables and fuel, outdoor furniture and heating products with a national network of 90 stores. Our mission is to bring together the best brands, best range, best value and create the best experience for our customers.
Job SummaryThe Assistant Store Manager is a key role in our retail stores, responsible for supporting the store manager in the day-to-day operations. This includes working alongside the store team, providing guidance and coaching, and interacting with customers to deliver excellent customer service.
Key ResponsibilitiesTeam- Provide ongoing coaching and development to ensure the capability and retention of team members.
- Work a two-week rotating roster, including alternative weekends.
- Ensure product knowledge of the team is of high standards.
- Recruit and build a strong team culture that aligns with our vision, mission, and culture.
- Provide leadership and inspiration to the team through effective coaching and development.
- Execute our sales process to maximise transaction value and profit, meeting sales targets and KPIs.
- Ensure high levels of customer satisfaction through excellent sales service.
- Conduct product and sales training as required.
- Monitor individual performance and identify knowledge and skill gaps.
- Implement and drive in-store promotions and marketing initiatives.
- Maintain outstanding store conditions and visual merchandising standards.
- Monitor inventory levels and ensure stock control measures are well maintained.
- Maintain a working knowledge of all store and staff policies and procedures.
- Ensure all team members comply with WHS standards.
- Carry out other duties as delegated by Store/Regional/Senior Management.
- Previous experience in a retail management environment.
- Take initiative and operate with a high degree of autonomy.
- Highly driven and self-motivated approach.
- Strong selling and communication skills.
- High attention to detail and well-organised.
- Passion for delivering great customer service and producing great store results.
- Great base salary + super + performance incentives.
- Great culture and supportive team environment.
- Generous discounts and staff deals across our product range.
- Generous Parental Leave Policy, supporting both primary and secondary carers.
- Ongoing career development, including coaching and leadership development programs.
- Great benefits via our 'Grillhouse' rewards and benefits program.
