Operational Excellence Leader

1 month ago

Mayfield West, New South Wales, Australia Chandler Macleod Full time

About Chandler Macleod

We are a dynamic company in the superannuation industry, offering an exciting opportunity for a Senior Manager, Risk, Quality and Complaints to join our team.

This strategic role involves overseeing risk management processes, quality assurance, and complaints management, ensuring the stability and integrity of our administration services.

You will lead a dedicated Operational Excellence team focused on continuous improvement, collaborate with internal and external stakeholders, and ensure compliance with regulatory and client requirements.

Key Responsibilities:

  • Lead and guide the Operational Excellence team, fostering a culture of accountability and improvement.
  • Develop, implement, and maintain risk management processes aligned with company frameworks and client contracts.
  • Identify, assess, and mitigate operational risks to ensure the stability of services.
  • Oversee quality assurance processes to meet regulatory standards and company policies.
  • Manage the complaints process, ensuring timely resolution of client issues.
  • Support internal and client projects with risk and control assessments.
  • Collaborate with stakeholders to ensure alignment and compliance with contractual and regulatory obligations.
  • Prepare and present regular reports on risk, quality, and complaints to senior management and clients.

What We're Looking For

We seek a proven leader with experience in managing teams and motivating staff.

Key Qualifications:

  • In-depth knowledge of operational risk management principles and best practices.
  • Experience with quality assurance processes and complaints management in a regulated environment.
  • Strong verbal and written communication skills, with the ability to interact effectively with clients, stakeholders, and senior management.
  • Analytical and problem-solving abilities, with a data-driven approach to decision-making.
  • High attention to detail and the ability to adapt to changing environments.

Estimated Salary: AU$120,000 - AU$150,000 per annum

Why This Role?

This is an excellent opportunity to make a direct impact on our operational excellence while being part of a collaborative team.

We offer a stable career path in a rapidly growing industry with plenty of room for personal and professional growth.

At Chandler Macleod, we value diversity and inclusion, and we encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability, and the LGBTIQA+ community.

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