Senior Manager

3 weeks ago

Canberra, ACT, Australia Infosys Full time

About Infosys:

We are a global leader in next-generation digital services and consulting, enabling clients in 56+ countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit our website to see how we can help your enterprise navigate your next.

This role will work internally in our Wongdoody Unit, please find more information below:

Wongdoody was acquired by Infosys and is a human experience Unit, powered by Infosys with offices in London, Berlin, Amsterdam, the U.S, India, and Australia. Since Wongdoody founding in 1993, they have won hundreds of global awards for creativity and marketing effectiveness. They recognize that their people and culture are paramount to its success.

Wongdoody is a team of fun, fearless, ego-less, values-driven, and collaborative problem-solvers distributed around the world with one goal in mind – human experience. Human experiences are the touchpoints that make brands and technology matter to customers. We use strategy, creativity, and data to develop engaging experiences that transform businesses. And those experiences are backed by the global technological strength of Infosys.

Job Summary:

We are looking for a Design Manager to be the spearhead for our Perth operation with a focus on Customer, Employee and User Experience. The ideal candidate will have over 10 years of experience leading design teams and possess the ability to strategise with clients while maintaining strong account relationships. You will play a crucial role in guiding our design projects, ensuring client satisfaction, and fostering a collaborative and innovative environment within the team.

Key Responsibilities:

  • Design customer-focused solutions that meet measurable business objectives and continuously evolve these solutions.
  • Translate business requirements, market research, user needs, and models of social behavior into conceptual diagrams, wireframes, visual mock-ups, information architecture diagrams, interaction specifications, and prototypes.
  • Gather qualitative and quantitative user feedback and distil it into insights to create valid and optimise customer journeys and IA.
  • Delivery of Information Architecture, User Journeys, Wireframes, Flexible Design System assets to reflect Brand Styles (In Figma), and complement the mobile applications IA/Journey.
  • Bring inspiring ideas and motivation into an energetic and collaborative team and lead cross-functional design concept reviews from initial sketches and wireframes and prototypes through final design.

Requirements:

  • A minimum of 4+ years of experience working at a digital agency as an Service Designer / User Experience Designer / Product Designer.
  • Experience on creating mobile, tablet, and web experiences for mid and large-sized organisations is a must.
  • Portfolio of key projects delivered in past years, calling out your role on the project, deliverables responsible, and successes achieved.
  • Proficient in Figma.
  • Experience creating detailed wireframes, sitemaps, content, and site audits.

Preferred:

  • Excellent communication skills (both in conversation and in writing) and a portfolio which demonstrates strong problem-solving ability in various phases of design and delivery.
  • Familiarity with the technical considerations needed when designing for mobile and desktop customer experiences.
  • Ability to work gracefully and have a bias for action in a fast-paced, sometimes ambiguous environment.
  • Ability to drive the design review cycle and close on design requirements independently.
  • Experience developing detailed user-interface specifications and design patterns.
  • Worked within collaborative, cross-functional teams to deliver multiple, successful projects.
  • Experience working with Government Departments and Agencies.

Additional Skills:

  • Excellent customer interfacing skills.
  • Excellent written and verbal communication skills.
  • Experience working with large-scale platforms and systems.
  • Strong attention to detail and outstanding analytical and problem-solving skills.

What You Will Enjoy:

  • Working within an international team spanning over various continents.
  • Experience collaborating with some of the best clients in Australia.
  • Access to leading technologies as part of the Infosys family.
  • Challenging projects with clients that are part of the 10 DAX companies.
  • A diverse and equal opportunity working environment.
  • Remote and flexible working.
  • Opportunity for international travel.

Additional Information:

For full consideration, please upload both a resume, cover letter, and design portfolio.

All aspects of employment at Infosys are based on merit, competence, and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on Infosys_ta@infosys.com or include your preferred method of communication in email and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

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