Hotel Operations Manager

2 weeks ago


Mascot, Australia Accor Full time
{"Job Title": "Assistant Manager", "Job Description": "Key Responsibilities

As an Assistant Manager at Ibis Sydney Airport, you will be responsible for the supervision of the smooth and efficient daily operation of the Front Desk. Your primary goal will be to ensure that all hotel guests and visitors receive an optimum level of service and care at all times.

Key Accountabilities
  • Oversee all guest arrivals and departures, ensuring room allocations and check in/out processes adhere to agreed procedures and standards.
  • Manage and supervise tasks of staff to ensure that highest quality service is delivered and department standards are met.
  • Review and implement procedures to maintain operational efficiency.
  • Communicate with Hotel Manager on all matters regarding guest services & hotel operations.
  • Supervise shift handover procedures.
  • Coordinate and communicate with other hotel departments as required regarding general administration and operations issues.
  • Provide management presence at all times by assisting with the handling of guests' needs and complaints tactfully and efficiently.
Requirements

To be successful in this role, you will need:

  • Experience in an Assistant Manager role or similar role.
  • Excellent customer service skills and the ability to create memorable moments for guests.
  • Able to thrive in a dynamic and fast-paced environment.
  • Strong analytical and problem-solving skills.
  • Strong operational leadership with a business mindset.
  • Experience in Opera PMS/Opera Cloud desirable.
What We Offer

As a valued member of our team, you will enjoy:

  • ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage.
  • Learning programs through our "Learn your Way" Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face).
  • Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.
"}

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