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ICT Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeProficiency Full time $100,000 - $130,000

Job Overview:

ICT Specialist

This role is responsible for delivering frontline technical assistance across computer systems, networks, and devices.

  • Technical Support & Troubleshooting: Provide support for LANs, WANs, desktop systems, Microsoft applications, AV/VC, internet connectivity, password resets, and hardware/software faults.
  • User Onboarding & Equipment Setup: Set up staff accounts, logins, and ICT equipment at desks; assist with relocations and assess equipment for safety.
  • Vendor & Asset Management: Engage third-party vendors for issue resolution, maintain stock of ICT supplies, and manage software licences and support records.
  • Documentation & Process Improvement: Develop and maintain support documentation (e.g., how-to guides, training materials), and suggest improvements to support processes.
  • Training & Knowledge Sharing: Deliver training as needed and contribute to the creation of educational resources in collaboration with the Service Delivery team.

The successful candidate will possess strong communication and customer focus skills, be up-to-date with the latest IT and software trends, and have a skilled approach to troubleshooting and problem-solving.

The ideal candidate will also have proficiency in technologies including Active Directory, Microsoft 365, Azure, SharePoint, VPNs, Webex, Mitel, Intune, and software deployment.