Servicing Operations Manager

5 days ago

Gawler, Australia beBeeServicing Full time $110,000 - $130,000
Job Title: Servicing Operations Manager

 

The Servicing Operations Manager will be responsible for ensuring the delivery and success of Workforce Australia contracts within designated Employment Service Areas. This role involves overseeing multiple sites, including Gawler, Two Wells & Nuriootpa.

Main Responsibilities:

  • Ensure team performance metrics are consistently met and exceeded.
  • Establish and communicate clear direction for effective operations of all locations/regions, set objectives and priorities, promote teamwork and innovative solutions.
  • Develop the capacity of your team to perform by providing leadership, supervision, coaching/mentoring, feedback and opportunities to learn.
  • Be accountable and transparent with respect to business risk, governance, contractual and financial performance.
  • Ensure placement rates are achieved across all locations/regions in line with approved Workforce Australia guidelines.
  • Liaise with local community providers to build relationships and represent atWork at public forums and committees as required.

Qualifications and Skills:

  • A high level of leadership, strategic initiative and team oversight to manage a high-performing team.
  • Comprehensive knowledge of the Employment Services industry (contractual obligations, management, and performance systems).
  • Demonstrated experience in managing teams and/or multiple sites in an Employment Services business.
  • Proven team management skills.
  • Confidence in staff recruitment, training and performance management.
  • Outstanding organisational and time management abilities.
  • Relevant commercial acumen.
  • Highly developed interpersonal skills, written and verbal communication.
  • Advanced Microsoft Office skills including Word, Outlook, Excel and PowerPoint.
  • Hold a current Australian Driver's License.
  • A Diploma of Frontline Management is preferred but not essential, as is a demonstrated aptitude for cultural competency skills.

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