Designated Support Engineer

2 weeks ago


Melbourne, Victoria, Australia NICE Full time

Job Summary

NICE is seeking a highly skilled Designated Support Engineer to join our team. As a key member of our support team, you will be responsible for providing technical expertise and support for our NICE platforms at customer sites.

Key Responsibilities

  • Manage and resolve technical issues related to NICE platforms in a timely manner
  • Collaborate with customer's System Engineers to support NICE infrastructure globally
  • Provide L2/L3 support for technical issues related to NICE products
  • Assist customer's Administrators with configuration, administration, and management of users in the NICE system
  • Document and maintain NICE system specifications across all sites

Requirements

  • Expert level Linux/Unix exposure on different flavors of servers
  • Good DB knowledge, Oracle/MSSQL
  • Working knowledge of administrating UNIX, Linux or Windows servers
  • Experience of supporting Web based applications
  • Significant technical experience within the industry and/or proven customer support experience globally

Preferred Qualifications

  • Knowledge of Tetra systems, Voice Trading Solutions like IPC, Etrali and BT, Avaya, Cisco, Mitel
  • Good working knowledge of Windows Operating Systems, TCP/IP, Linux, Wireshark, EMC, MySQL and MS SQL Server Databases, Microsoft Office
  • Experience with Networking and IP/SIP communication analysis

About NICE

NICE is a leading company in the industry, and we are committed to providing our customers with the highest level of support and service. If you are a highly skilled and motivated individual who is passionate about delivering exceptional customer support, we encourage you to apply for this exciting opportunity.


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