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Customer Service Representative

1 month ago

Canberra, ACT, Australia Frontline Recruitment Full time

About the Company

Frontline Recruitment Group is a well-established family business in Canberra that prides itself on providing superior service and products to its clients throughout the region with the backing of a dedicated team.

Our company culture is built around a family-focused environment, a cohesive team atmosphere, and a commitment to ongoing success.

About the Role

We are seeking an energetic and driven individual to join our team as a Depot Customer Service Assistant. The successful candidate will be responsible for ensuring a high level of customer satisfaction, depot and machinery/equipment maintenance.

Key Responsibilities

  • Maintain the overall cleanliness and tidiness of the depot/showroom, ensuring equipment is cleaned, function tested, fuelled, and stored appropriately for pick-up and drop-offs.
  • Receiving incoming equipment, conduct off-hire checklists, and cooperate with the workshop to assist with processing for inspections and servicing.
  • Provide excellent face-to-face and phone customer service to both existing and new clients, providing accurate information to suit their needs.

Requirements

  • Drivers' license required and forklift license desirable.
  • Previous yard/depot experience and/or knowledge of machinery/tools and construction equipment.
  • Effective communication skills, strong numerical skills with a strong attention to detail.
  • Ability to work within a team in a busy environment and provide excellent customer service to new and existing clients.
  • Ability and willingness to learn all aspects of the equipment and machinery and further progress in your career.

Culture and Benefits

Our company appreciates its team and offers ongoing training and career progression opportunities. You will not be treated like a number, and due to the diversity of the role, no two days will be the same. You will have the opportunity to work with a well-established company that values its employees and provides a range of benefits, including a competitive hourly rate and a supportive work environment.