Claims Manager

2 weeks ago


Speers Point, Australia Coal Services Full time
About the Role

We are seeking a skilled Claims Manager to join our team at Coal Services. As a Claims Manager, you will be responsible for efficiently managing your caseload and ensuring durable and timely return to work outcomes are achieved.

Your main responsibilities will include:

  • Proactively handling all aspects of claims management in alignment with legislation and business rules.
  • Collaborating with internal and external stakeholders to develop claims strategies.
  • Engaging Account Managers to identify opportunities to improve performance or resolve issues.
  • Delivering exceptional customer service and maintaining high organisational standards.

About You

We are looking for a candidate with:

  • Experience in claims management.
  • Minimum 2-3 years Workers Compensation experience.
  • Competent in the use of Adobe and Microsoft Office suite, particularly Word and Excel.
  • An ability to work effectively with a range of internal and external stakeholders.
  • Sound organisational skills and ability to prioritise a high workload.
  • Excellent written and verbal communication and interpersonal skills.
  • Understanding of medical terminology.

What We Offer

We offer a friendly, supportive and collaborative team culture, 7.25-hour days, Monday to Friday, 5 weeks annual leave plus 20% leave loading, 18 days personal leave & 3 days family and emergency leave, superannuation co-contribution scheme, professional development days, reward and recognition program, retailer discounts through Smart Spending App, access to Employee Assistance Program and novated leasing.


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