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Executive Director of Logistics Operations

2 months ago

Port Melbourne, Australia C.H. Robinson Full time
About the Role

C.H. Robinson is seeking a seasoned leader to fill the position of Executive Director of Logistics Operations. As a key member of our team, you will be responsible for leading our freight forwarding operations in VIC & SA, based in Melbourne. This role will play a crucial part in our global business, driving sales and operations to achieve strategic business and financial objectives.

Key Responsibilities

Strategic Business Planning and Management:

  • Develop and implement branch or business unit vision and direction.
  • Establish and lead strategic market planning, collaborating with the team to create and articulate annual plans.
  • Drive business decision-making by utilizing analytics, identifying gaps, and leveraging organizational resources to improve efficiency, productivity, and financial results.
  • Design, implement, and review organizational structure to drive business objectives, including role definition, resource and headcount alignment, and adjustment/re-alignment as necessary.
  • Build, manage, and leverage internal relationships to ensure collaboration, capacity alignment, consistency, quality, issue resolution, process and/or service improvements, and to maximize efficiencies and results.
  • Responsible for annual workforce planning process, including forecasting resource needs, and partner with Talent Acquisition to recruit and onboard qualified talent.

Financial Management:

  • Accountable for the financial performance at a country level, mid-size branch or branches based upon their adjusted gross profit and complexity of operations.
  • Set volume and margin targets for products, aligning with sales, customer growth, and commercial goals.
  • Review and monitor periodic reports and analytics to monitor performance metrics, identify budget-impacting metrics, and adjust business resources and strategy accordingly.
  • Oversee expense management, monitor invoicing, billing delays, and implement process improvements.
  • Conduct cost-benefit analyses and define service standards with internal and external providers.
  • Guide and direct the team on customer-related decisions, including investment strategies, pricing, and loss rates.

Business Growth and Development:

  • Possess a broad understanding of C.H. Robinson's products, services, resources, and technologies and leverage those to work with commercial teams to identify opportunities, drive sales growth, establish new business models, and optimize client solutions.
  • Seek opportunities to strengthen and maintain existing relationships with strategic customers, identify strategic opportunities, and provide guidance to sales, account management, and operations teams.
  • Drive best practices in sales and account management by leveraging and reinforcing C.H. Robinson's tools and strategies to facilitate more strategic selling and account relationships by focusing on customer motivations and their desired outcomes.

Talent Management:

  • Manage the performance and development of direct and indirect reports through coaching and feedback, mentoring, and training and developmental tools.
  • Assess, calibrate, and manage talent, leveraging analytics and observation to align roles and resources appropriately, focus on and advocate for individual and team development, career pathing, and succession planning.
  • Oversee reward and recognition strategies, including compensation administration, bonus planning, and employee recognition.
  • Review employee engagement measures and implement action plans to improve culture, engagement, and collaboration.

General Management:

  • Must represent C.H. Robinson as a legal representative to agencies, organizations, banks, ministries, and other private and government organizations.
  • Partner with legal and local counsel to manage contracts and negotiations with customers and carriers.
  • Oversee and adhere to workplace conduct, risk management, and compliance practices, including regulatory compliance (SOX), responding to internal audit requests, and implementing process changes as necessary.
  • Create, update, and implement business continuity plans, including risk assessment, customer and employee impacts, issues, and solutions, oversee office logistics and facilities management.
  • Ensure self and team acts with the highest ethical standards by setting and communicating expectations, adhering to internal trading policies to increase quality, service, and velocity.
  • Visibly lead and support change management, including active involvement in communication, implementation, and reinforcement.
  • Actively lead and/or participate in various industry, community, and campus activities to enhance the C.H. Robinson brand.
  • Other duties or responsibilities as assigned according to the team and/or country-specific requirements.

Qualifications:

  • Extensive experience in leading business strategy, operations, and change management within a large organization.
  • Bachelor's degree from an accredited college or university.
  • Minimum 8 years of people management experience.
  • Ability to travel up to 50% (domestically).