Technical Analyst Position

2 weeks ago


Melbourne, Victoria, Australia ANZ Full time
About Our Team

We're a diverse bunch at ANZ, working in different roles, locations, and functions. We believe in celebrating individual backgrounds, perspectives, and life experiences.

We're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.

Job Description

As a Technical Analyst, you'll be part of our Customer Engagement Technology stream, supporting Get Help for ANZ Plus. Your team's mission is to design and deliver a platform with multiple channels for Customers to make contact with our Financial Coaches and Fraud Agents.

Your key responsibilities will include validating requirements and priorities, collaborating with architects and engineers, and working with internal technology and risk partners.

You'll also be responsible for leveraging tools for optimal collaboration and knowledge sharing, creating estimates, and reviewing demand within the team.

Requirements

To be successful in this role, you'll need:

  • Experience in a Technical Analyst role, preferably in a cross-functional or agile team environment.
  • System knowledge to turn customer needs into business requirements and workable technology outcomes.
  • Experience in translating requirements into user stories and acceptance criteria.
  • Strong communication and presentation skills.
  • A desire to continuously learn new techniques and technologies.


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