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Field Service Technician
2 months ago
About the Role
We are seeking a skilled Field Service Technician to join our Service Operations Support team at Metso Outotec. As a Field Service Technician, you will be responsible for providing technical services to our customers in conjunction with sales. Your primary focus will be on the Metso Automation equipment, and you will be responsible for field service support relating to machines, spares, and wears.
Key Responsibilities
- Provide hands-on service work on Metso Mineral Processing Analytical Equipment in the field at various customer sites.
- Provide technical liaison services between customers, product divisions, and sales personnel.
- Perform technical evaluations and analyze equipment and machine component failures.
- Supervise and oversee projects on customer sites.
- Complete field machine inspections per global and customer procedures.
- Evaluate and escalate questions and analysis to Technical Support and Engineering.
- Prepare post-site visit reports, time sheets, and expenses after site visits.
- Support warranty process and Root Cause Analysis (RCA) where applicable.
- Promote Technical Support value add and support Technical Support Teams.
- Identify equipment in the field at the customer site that is not in our installed base, trigger data basic data input.
Requirements
- Hold an Electrical/Instrumentation trade qualification.
- Programmable Logic Controller & Distributed Control Systems experience is advantageous.
- High-level fault-finding aptitude.
- Intermediate computer literacy in MS Office – Word and Excel.
- Holds a current motor vehicle license – must have.
- Must be physically fit and able to pass random medical and drug tests.
- Excellent communication and interpersonal skills.
- Ability to read and interpret electrical, pneumatic, hydraulic, and mechanical schematics.
- Ability to work away from home, for extended periods and extended hours, on weekends or as required.
- Clearly understand and competency in Risk management and safety rule compliance.
- Full OEM training on Metso Analytical Equipment provided.
- Ability to travel within short notice.
About Metso Outotec
Metso Outotec is a frontrunner in sustainable technologies, end-to-end solutions, and services for the aggregates, minerals processing, and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change.
