Technical Support Specialist

2 weeks ago


Jandakot, Australia Amazon Full time

About the Role:

At Amazon, we're revolutionizing the way we operate and deliver innovative solutions to our customers. As an IT Support Engineer I, you'll play a key role in providing high-quality support for computer hardware, operating systems, or enterprise application software across multiple sites. You'll have the opportunity to develop your technical and soft skills through Amazon's comprehensive training programs, while earning industry-recognized qualifications.

Responsibilities:

  • Provide level 1 technical support for fulfillment center operations, ensuring infrastructure, networking, and computing systems remain available during production hours.
  • Allocate and maintain IT equipment, managing multiple customer requests simultaneously.
  • Troubleshoot IT equipment, such as PCs, wireless handheld devices, thin clients, printers, and other end-user devices.
  • Participate in regular internal training and proactively study new and improved technologies to enhance customer support and service optimization.

Requirements:

  • 1+ years of corporate setting Windows, Mac, or Linux operating systems support experience.
  • Experience troubleshooting integrated and interdependent computer systems.
  • Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications.
  • High school diploma or equivalent.
  • Commitment to working a flexible schedule/shift/work area, including weekends, days, and nights.

What's on Offer:

  • Competitive compensation packages, including comprehensive health insurance and paid mobile phone allowance.
  • Learning & Development opportunities through Amazon's unrivaled learning resources.
  • Casual dress code in a dynamic and fast-paced environment.

Acknowledgement of Country:

Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea, and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE Statement:

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.



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