Logistics Team Manager

2 weeks ago


Macquarie Park, Australia WOW Recruitment Full time

Job Title: Team Leader

About the Role:

  • As a Team Leader at WOW Recruitment, you will be responsible for driving team activity and ensuring high standards are maintained with each client interaction.

Key Responsibilities:

  • Monitor customer interactions to provide proactive updates to customers and solve problems.
  • Coach and mentor team members, driving activity and supporting staff with complex enquiries.
  • Handle escalations and drive successful outcomes for stakeholders.
  • Monitor team activity and KPIs.
  • Assist team members with booking, quotes, and customer enquiries.
  • Report on team activity and key metrics.

Requirements:

  • Experience managing a small team, ideally 15 – 20 team members.
  • Ideal experience within logistics, IT, Telco, or FMCG call centres.
  • Strong experience managing customer satisfaction, monitoring NPS or customer surveys.
  • Experience with retention and handling escalations, with a focus on customer satisfaction and successful outcomes.
  • Experience with managing staff one-on-ones, coaching, and development.
  • A high-level attention to detail – taking pride in your work.
  • Ability to work in a fast-paced, deadline-driven environment.

Perks:

  • Work for a global organisation with a great team environment and culture.
  • Enjoy free gym access.
  • Opportunity for an annual bonus based on performance.
  • Strong opportunities for career development.

About WOW Recruitment:

We are a leading recruitment agency with a strong focus on customer satisfaction and team development. If you are looking to fast-track your career as a Team Leader, we would love to hear from you.


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