Logistics Team Manager
4 weeks ago
Job Title: Team Leader
About the Role:
- As a Team Leader at WOW Recruitment, you will be responsible for driving team activity and ensuring high standards are maintained with each client interaction.
Key Responsibilities:
- Monitor customer interactions to provide proactive updates to customers and solve problems.
- Coach and mentor team members, driving activity and supporting staff with complex enquiries.
- Handle escalations and drive successful outcomes for stakeholders.
- Monitor team activity and KPIs.
- Assist team members with booking, quotes, and customer enquiries.
- Report on team activity and key metrics.
Requirements:
- Experience managing a small team, ideally 15 – 20 team members.
- Ideal experience within logistics, IT, Telco, or FMCG call centres.
- Strong experience managing customer satisfaction, monitoring NPS or customer surveys.
- Experience with retention and handling escalations, with a focus on customer satisfaction and successful outcomes.
- Experience with managing staff one-on-ones, coaching, and development.
- A high-level attention to detail – taking pride in your work.
- Ability to work in a fast-paced, deadline-driven environment.
Perks:
- Work for a global organisation with a great team environment and culture.
- Enjoy free gym access.
- Opportunity for an annual bonus based on performance.
- Strong opportunities for career development.
About WOW Recruitment:
We are a leading recruitment agency with a strong focus on customer satisfaction and team development. If you are looking to fast-track your career as a Team Leader, we would love to hear from you.
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