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Customer Value Advocate

1 week ago

Toowoomba, Queensland, Australia Bupaoptical Full time

About Us

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Bupa is a company that cares deeply about the well-being of its customers and employees. We strive to make a positive impact on people's lives by providing them with the best possible health solutions.

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In this role, you will be part of a team that is dedicated to helping our customers get the most out of their health insurance products. Your primary goal will be to provide individual recommendations of the most suitable health and wellbeing products based on customer needs, showcasing the value and benefits of these products for easy decision making.

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As a Customer Value Specialist, you will also work within the wider community to develop business and community-based relationships that promote the Bupa brand and products and the acquisition of new members.

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Your Key Responsibilities

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  • Provide expert advice to customers on the best health and wellbeing products for their needs\
  • Work with existing customers to ensure they understand the full value of their health insurance product\
  • Identify opportunities to educate customers on all the benefits they can access\
  • Develop business and community-based relationships to promote the Bupa brand and products\
  • Assist customers in their day-to-day transactions and resolve any concerns or needs they may have\
  • Take a 'customer first' approach to ensure the highest level of satisfaction and loyalty from our customers\
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We Offer

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  • A competitive salary package including superannuation and bonuses\
  • A comprehensive training program to help you succeed in your role\
  • A supportive team environment that values collaboration and open communication\
  • Ongoing career development opportunities to help you grow professionally\
  • Access to state-of-the-art knowledgebase and e-learning resources\
  • A dynamic and fast-paced work environment that challenges you to think creatively\
  • A chance to make a real difference in the lives of our customers\