Patient Services Coordinator
3 weeks ago
Role Overview
As a Patient Services Coordinator at the Monash IVF Group, you will play a vital role in enhancing the patient experience. You will be the first point of contact for patients, providing exceptional service and support under the guidance of your Team Leader.
Key Responsibilities
- Telephony duties, including triaging incoming calls and emails
- Greeting and directing patients and visitors
- Providing general administrative support to the team
- Delivering exceptional caring service to all patients
- Medical billing and receipting
- Managing patient bookings and monitoring clinic appointments
- Accurate data entry into the patient management system
- Providing practice management support to our Clinicians as required
Requirements
- Knowledge of medical terminology
- Previous experience with Medicare, medical billing and receipting
- Excellent telephone manner
- Exceptional computer and IT skills, Microsoft Office Suite essential
- Strong attention to detail
- Ability to work cohesively within a multi-disciplinary team
- Superior time management skills with proven ability to multitask
- Experience working within a Specialist environment will be highly regarded
- A willingness to embrace the Monash IVF Group principles – Care, Collaborate, Communicate, Commitment, Create
Working Arrangements
The successful candidate will be available to work rotating early starts, evening clinics, and Saturday shifts. If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, please apply now.
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