Chief Customer Experience Officer

1 week ago

Bendigo, Victoria, Australia beBeeCustomerService Full time $126,323 - $154,774
Customer Service Leadership Role

We strive to deliver banking that's better for customers, not just bigger. As a Customer Service Leader, you'll be part of a growing team driving customer-centric outcomes.

**Drive Exceptional Outcomes:**

  • Lead your team to deliver tailored solutions and exceptional customer service for customers in financial difficulty.
  • Create a high-performance team and culture, focusing on quality and attention to detail.
  • Workshop high-risk files and quality-check team output, ensuring completion within policy and SLAs.
  • Upskill and develop your team through coaching, training, and feedback sessions.
  • Support change initiatives and process improvements, driving team ownership.

**Required Skills & Qualifications:

  • Experience in hardship management, credit assurance, and consumer lending.
  • Leadership skills, with the ability to upskill and empower direct reports.
  • Operational knowledge of regulatory environments and legal processes.
  • A calm and supportive approach, with empathy for vulnerable customers.
  • Strong time management and prioritization skills.

**Why Join Us?**

  • Make a meaningful impact on customers' lives.
  • Be valued for your unique contribution and diverse perspectives.
  • Cultivate a career that balances opportunity and flexibility.

You'll also enjoy access to flexible work options, health and wellbeing support, and opportunities for professional growth.

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