Customer Support Manager

2 weeks ago


Denhams Beach, Australia Opal HealthCare Full time

Customer Support Manager Role Overview

Opal HealthCare is seeking an experienced Customer Support Manager to lead our sales, resident admissions, and admin function. This is a full-time role, Monday to Friday, located in Batemans Bay.

About the Role

  • Lead sales, resident admissions, and administration teams
  • Manage customer enquiries and conduct site tours
  • Develop and implement sales programs to improve service uptake
  • Monitor service standards and customer feedback
  • Perform reception and administration duties as required

About Us

Opal HealthCare is Australia's largest residential aged care provider, with 132 Care Communities and over 20,000 team members nationwide. Our values of Compassion, Accountability, Respect, and Excellence drive everything we do.

What We Offer

  • Work-life balance with flexible work hours
  • Dedicated mentoring and internal/external career development programs
  • Sponsored study and training, including scholarship opportunities
  • Paid parental leave and employee referral program
  • National secondment opportunities and sector-leading training


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