ICT Systems Engineer

1 week ago

Sydney, New South Wales, Australia beBeeInformationTechnology Full time $70,000 - $120,000

Are you looking for a challenging role that involves providing technical support to staff and systems?

Key Responsibilities:
  • Troubleshoot and resolve technical problems related to desktops, laptops, mobile devices, printers, and peripheral equipment.
  • Configure and manage user accounts, permissions, and passwords in line with security protocols.
  • Support the rollout of new hardware and software across the organisation.
  • Document support requests, issues, and resolutions using a ticketing system.
  • Maintain asset registers for IT equipment.
  • Deliver basic training and guidance to staff on the use of ICT systems.
  • Escalate complex issues to senior IT staff or external providers when necessary.
Requirements:
  • Certificate IV or higher in Information Technology or related field.
  • 1+ year of experience in an ICT support or helpdesk environment preferred.
  • Strong analytical skills and ability to work methodically through problems.
  • Knowledge of Windows Operating System, Microsoft 365, and basic networking concepts.
  • Familiarity with remote desktop tools and ticketing systems.
  • Excellent communication and interpersonal skills.
  • Ability to prioritise tasks and manage time effectively.
Desirable:
  • Experience with Active Directory, Group Policy, or cloud platforms.
  • ITIL Foundation or similar certification.

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