Maintenance Operations Expert

QBuild plays a pivotal role in communities across Queensland by building and maintaining government-owned assets.

This position is crucial to supporting QBuild's ambition to strengthen the state's building and construction industry. Key duties include:

• Providing high-level assistance, support, and advice to senior managers.
• Managing customer experience and quality assurance functions, including performance and staff management.
• Leading a supervisory team within the Maintenance Response Centre, establishing and monitoring key performance indicators.
• Coordinating administrative support activities, such as workforce planning and management.
• Implementing business initiatives, resolving implementation issues, and leading training and development programs for staff.
• Resolving escalated customer complaints and issues in a timely manner.

The ideal candidate will have excellent leadership and communication skills, with the ability to manage multiple priorities and lead a team to achieve successful business outcomes.

About this role

We are seeking a highly skilled professional to join our team as a Maintenance Operations Expert. As a key member of our organisation, you will be responsible for providing strategic guidance and support to our senior management team.

Key responsibilities

1. Provide high-level assistance, support, and advice to senior managers on maintenance operations and related matters.
2. Manage customer experience and quality assurance functions, ensuring that we meet our performance targets and maintain high standards of service delivery.
3. Lead a supervisory team within the Maintenance Response Centre, overseeing the establishment and monitoring of key performance indicators.
4. Coordinate administrative support activities, including workforce planning and management, to ensure that our operations run smoothly and efficiently.
5. Develop and implement business initiatives, resolve implementation issues, and lead training and development programs for staff to enhance their skills and knowledge.
6. Resolve escalated customer complaints and issues in a timely manner, ensuring that our customers receive the highest level of service.

What you'll need

To succeed in this role, you will need:

• Excellent leadership and communication skills, with the ability to manage multiple priorities and lead a team to achieve successful business outcomes.
• Proven experience in maintenance operations, with a strong understanding of quality assurance functions and performance management.
• Ability to develop and implement business initiatives, resolve implementation issues, and lead training and development programs for staff.
• Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
• Highly organised and able to work under pressure, meeting deadlines and delivering results in a fast-paced environment.

Why choose us?

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. Our organisation values its employees and provides a range of benefits, including:

• A competitive salary and benefits package.
• Ongoing training and development opportunities.
• A supportive and inclusive workplace culture.
• The opportunity to work on challenging and rewarding projects that make a real difference to our community.

How to apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter outlining your suitability for this role.