Customer Service Representative

2 weeks ago


Springfield, Australia RACQ Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Member Engagement Consultant. As a key member of our team, you will be responsible for delivering exceptional customer service experiences for our members.

Key Responsibilities
  • Provide tailored solutions to members across a range of assistance, insurance, and banking products and services.
  • Build meaningful relationships with colleagues and members to drive business growth and customer satisfaction.
  • Work collaboratively with internal stakeholders to resolve member inquiries and concerns.
  • Stay up-to-date with product knowledge and industry trends to provide expert advice to members.
What We Offer
  • A competitive rate of pay with penalty rates.
  • A full-time position with 37.5 hours per week, Monday to Friday, 8:30am to 5:00pm, with rotating Saturday AM shifts.
  • A temporary contract with opportunities for career growth and development.
About You

We are looking for an individual who is passionate about delivering exceptional customer service and has a strong desire to help others. You will be a team player with excellent communication and interpersonal skills, and a willingness to learn and adapt to new situations.

Why Join RACQ?

RACQ is a leading provider of insurance, banking, and assistance services, and we are committed to making a positive impact in our community. As a member of our team, you will have the opportunity to work with a diverse range of products and services, and to contribute to our mission of delivering better, smarter solutions for our members.

Employee Benefits
  • Financial benefits and discounts on a range of banking, assistance, and insurance products.
  • Flexible working arrangements and leave options.
  • Access to professional development opportunities and a comprehensive training program.
  • A range of employee benefits and perks, including discounts on health programs and access to wellbeing initiatives.


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