Business Systems Improvement Specialist

3 weeks ago


Perth, Western Australia Invocare Full time
About the Role:

InvoCare is an industry leader within the funeral industry, operating over 300 funeral locations, 17 cemeteries, and 29 crematoria throughout Australia, New Zealand, and Singapore. We are the leading provider of pet cremation services in Australia with a national footprint. As a Business Analyst, you will apply your systems and process expertise to engage in analysis skills and methodology to inform improvements to both ERP and CRM systems. Effective stakeholder engagement will be critical to your success.

Your Key Responsibilities:

Facilitate process mapping sessions and create detailed process documentation.
Develop and improve processes based on gathered insights.
Assist in the configuration and optimization of the ERP system.
Programmatic updates to systems based on business changes.
Collaborate with cross-functional teams to ensure smooth ERP integration.

About You:

We are looking for a proven Business Analyst with prior experience with ERP systems, product configurations, and CRM systems. You will have strong analytical and problem-solving skills, excellent communication and interpersonal abilities, and the ability to work independently and as part of a team. If you are passionate about making a difference and supporting families in your community, we encourage you to apply. At InvoCare, we are committed to building a respectful, diverse, and inclusive workplace that reflects the communities we serve.

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