Senior SAP Delivery Manager

1 week ago

Perth, Western Australia beBeeDelivery Full time $180,000 - $240,000
Job Title: SAP Senior Delivery Manager Lead Consultant

The role is to lead and manage the delivery of SAP projects and programs, overseeing all aspects of project management including planning, execution, monitoring, and control.

Responsibilities
  • Manage and govern daily operations of SAP BAU support including incident management, service requests, problem management, and minor enhancements.
  • Ensure adherence to agreed SLAs and KPIs, track and report performance metrics.
  • Coordinate between client teams, offshore delivery teams, and third-party vendors.
  • Lead and participate in regular status meetings, governance reviews, and performance reporting.
  • Escalate critical issues appropriately and ensure timely resolution.
  • Maintain resource utilization and workload balancing across modules and support streams.
  • Drive improvements in processes, documentation, and knowledge management.
  • Support audits and compliance activities as per client and regulatory requirements.
  • Manage team performance, mentoring, and knowledge transfer activities.
  • Facilitate change management and release coordination for SAP landscapes.
  • Foster a culture of innovation and continuous improvement; encourage creativity and out-of-the-box thinking to address complex problems and drive value.
  • Connect with senior client business and IT stakeholders, demonstrating thought leadership in domain, process, and technology.
  • Work with multiple stakeholders to drive new business opportunities within the existing account base and support new customer acquisition activities.
  • Provide insights and guidance on how the client can continue to improve and respond to the changing landscape.
  • Enter a partnership arrangement with the client aligned with their values and provide innovative solutions to enable process refinement, cost savings, and automation.
Requirements and Qualifications
  • Minimum 15+ years of experience in SAP with at least 5 years in a delivery or support management role.
  • Proven track record in managing SAP support operations in an onsite-offshore model.
  • Solid grasp of ITIL processes (Incident, Problem, Change Management).
  • Strong stakeholder management, leadership, and communication skills.
  • Experience working in multi-vendor and multi-geography delivery environments.
Additional Requirements
  • Awareness of latest technologies and industry trends.
  • Experience in managing SAP upgrades, migrations, or patching in BAU environments.
Professional Development
  • Bachelor's degree in information technology, engineering, or a related field; master's degree preferred.
  • SAP certifications are a plus.

This is an exciting opportunity to join our organization and contribute to the success of our clients. If you have the necessary skills and qualifications, please apply now.

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