Beachside Hospitality Manager

1 week ago

Sydney, New South Wales, Australia YHA Australia Full time

This is a unique opportunity for an experienced and hands-on Property Manager to lead the operations of YHA Newcastle Beach, a vibrant and welcoming property located in the heart of Newcastle. As a key member of our team, you will be responsible for ensuring exceptional guest experiences, creating a welcoming atmosphere, and driving the property's success.

About the Role

As Property Manager, you will oversee all aspects of hostel operation, including leadership, guest experience, business and budget management, quality control and compliance, and marketing and promotion. You will work closely with our Customer team to develop annual business plans and budgets, and collaborate on marketing strategies to drive bookings and revenue.

Key Responsibilities:
  • Leadership: Guide and inspire our dynamic team, fostering a culture of teamwork and excellence.
  • Guest Experience: Ensure exceptional experiences by maintaining cleanliness, safety, and service standards, providing guests with memorable local experiences.
  • Business and Budget Management: Develop and implement annual business plans and budgets to support business growth, including cost control and financial reporting.
  • Quality Control and Compliance: Uphold YHA's national standards, ensuring compliance with all relevant laws and regulations.
  • Marketing, Partnership, and Promotion: Collaborate with our Customer team on marketing strategies, including social media and partnerships with local businesses and tour operators.

The ideal candidate will have at least 2 years of experience in a hospitality or accommodation leadership role, with strong leadership, team-building, and customer service skills. A self-motivated, hands-on approach, knowledge of Property Management Systems, and strong computer literacy are also essential.

What We Offer:
  • A competitive salary of $60,000 - $80,000 per annum, depending on experience.
  • A generous benefits package, including access to employee discounts, gym membership, and meal allowances.
  • The opportunity to work with a dynamic and passionate team, making a real difference in the lives of our guests.

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