Customer Banking Specialist

1 day ago


Eastern Suburbs, Australia Commonwealth Bank of Australia Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Retail Banking Services team as a Customer Banking Specialist. As a key member of our team, you will be responsible for delivering exceptional customer service and providing financial solutions to our customers.

Key Responsibilities
  • Provide in-depth conversations with customers to understand their financial needs and provide tailored solutions.
  • Support customers with enquiries, account maintenance, and credit product applications.
  • Complete Financial Health Checks to assess customers' financial needs and identify opportunities for growth.
  • Educate customers on our in-branch technology and digital banking options.
  • Problem solve and provide effective solutions while championing our risk-adverse culture.
Requirements
  • Experience in delivering exceptional customer service in a financial services, retail, or hospitality environment.
  • Excellent communication skills and ability to articulate financial terms in a clear way.
  • Ability to ask questions, find solutions, act with integrity, and place the customer at the centre of everything you do.
  • Ability to work in a busy and commercially driven retail environment.
  • Genuine interest in building a career with Commonwealth Bank.
About Us

As the public face of Commonwealth Bank, our Retail Banking Services team delivers a seamless banking experience to over 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services, and technology.

What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives and be there for them when they need us.



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