Customer Banking Specialist
1 day ago
We are seeking a highly motivated and customer-focused individual to join our Retail Banking Services team as a Customer Banking Specialist. As a key member of our team, you will be responsible for delivering exceptional customer service and providing financial solutions to our customers.
Key Responsibilities- Provide in-depth conversations with customers to understand their financial needs and provide tailored solutions.
- Support customers with enquiries, account maintenance, and credit product applications.
- Complete Financial Health Checks to assess customers' financial needs and identify opportunities for growth.
- Educate customers on our in-branch technology and digital banking options.
- Problem solve and provide effective solutions while championing our risk-adverse culture.
- Experience in delivering exceptional customer service in a financial services, retail, or hospitality environment.
- Excellent communication skills and ability to articulate financial terms in a clear way.
- Ability to ask questions, find solutions, act with integrity, and place the customer at the centre of everything you do.
- Ability to work in a busy and commercially driven retail environment.
- Genuine interest in building a career with Commonwealth Bank.
As the public face of Commonwealth Bank, our Retail Banking Services team delivers a seamless banking experience to over 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services, and technology.
What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives and be there for them when they need us.
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Customer Banking Specialist
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Customer Banking Specialist
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Eastern Suburbs, Australia Commonwealth Bank of Australia Full time{"title": "Customer Banking Specialist", "description": "Deliver Exceptional Customer ServiceAs a Customer Banking Specialist at Commonwealth Bank of Australia, you will be the public face of our Retail Banking Services team, delivering a seamless banking experience to our customers. You will have in-depth conversations with customers to understand their...
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