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Care Advisor
2 months ago
About Us:
At Uniting AgeWell, we are dedicated to empowering older adults to live life to the fullest by fostering a sense of wellbeing, choice, and independence. We strive to ensure our clients feel valued and connected within their communities, with easy access to the services they need, whether at home or in residential care. Across Victoria and Tasmania, our team of 4,300 staff and 600 volunteers are committed to delivering high-quality services and compassionate care.
Our workplace culture is anchored in the BEST philosophy – Believe, Excel, Support, and Trust – guided by our core values of Kindness, Respect, Integrity, Innovation, and Inclusion. These principles, along with our customer service charter, inform everything we do.
Our Mission:
We are committed to providing exceptional care and support to our clients, enabling them to live independently and safely in their own homes. Our team of dedicated professionals works tirelessly to ensure that our clients receive the highest level of care and support, tailored to their individual needs and preferences.
Key Responsibilities:
- Conduct regular in-home visits to assess and support clients, ensuring their needs are met and their care plans are up-to-date.
- Develop, implement, and evaluate client-centered care plans, working closely with clients, their families, and other healthcare professionals to ensure seamless care coordination.
- Collaborate with Care Organisers to coordinate the delivery of services, ensuring that clients receive the support they need to maintain their independence and quality of life.
- Liaise with healthcare providers, allied health professionals, social workers, and community services to ensure comprehensive care and support for our clients.
- Oversee the financial aspects of care planning, ensuring that services are delivered in accordance with legislation and within the allocated budget, while maintaining high standards of care.
- Facilitate effective client pathway support through case discussions, case conferences, and feedback reviews, including incident management and complaint resolution.
- Maintain accurate and up-to-date records of client assessments, care plans, services provided, and any changes or incidents.
- Contribute to teamwork and continuous improvement, sharing knowledge and best practices with colleagues to enhance the quality of care and support we provide.
About You:
We are seeking a dedicated and compassionate Care Advisor to join our team. As a Care Advisor, you will be responsible for managing a caseload of clients, providing support and guidance to help them navigate the care system, and ensuring that their needs are met and their care plans are up-to-date.
This role is ideal for you if you have:
- A clinical background as a Social Worker, EN, RN, Allied Health Practitioner, or Case Manager.
- Experience managing caseloads of Home Care Package clients with complex needs.
- Expertise in safety practices within the Aged Care or Health Sectors.
- Proficiency in conducting assessments, care planning, implementation, evaluation, and documentation of quality client care in line with Consumer Directed Care principles.
- Strong communication skills to liaise with staff, consumers, service providers, and health professionals, ensuring the delivery of consumer-focused services.
- A thorough understanding of and ability to support compliance with Safety, Equal Opportunity, and other professional and legal requirements impacting client care.
- A commitment to our BEST way of life (Believe, Excel, Support, and Trust).
Essential Requirements:
- A current Working With Children Check (or willingness to obtain one).
- Ability to pass a national police clearance.
- Current First Aid and CPR certificates (or willingness to obtain).
- Current and ongoing flu and COVID-19 vaccinations.
- Australian working rights.
- A valid Victorian driver's license and a reliable registered vehicle.
