Frontline Client Liaison Specialist

1 day ago

Bathurst, New South Wales, Australia beBeeCustomer Full time $40,000 - $60,000

As a Customer Service Representative, you will be the first point of contact for business customers. Your primary responsibility will be to provide exceptional service by welcoming and accompanying customers, as well as directing them to the appropriate department.

Key Responsibilities:
  • Meet and greet customers in the office or over the phone, then direct them to the correct department
  • Arrange appointments for colleagues as needed
  • Manage incoming calls and mail, process data, and communicate with various teams within the organization
Requirements:
  • Degree in Business Administration or equivalent diploma
  • At least one year of experience in customer-facing roles, financial services, or secretarial work
  • Proficiency in both official languages
  • Familiarity with telephone systems, written communication skills in French, knowledge of business products and services offered by financial institutions, and understanding of cooperative philosophies
Behavioral Skills:
  • Results-driven individual
  • Customer-centric approach
  • Able to appreciate differences
  • Adaptable and able to learn quickly
  • Effective communicator
  • Strong interpersonal skills
  • Ability to adapt to changing situations
  • Convincing others
  • Resilience

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