
Computer Systems Technician
4 days ago
Job Overview
">The role of Desktop Support Specialist is pivotal in ensuring seamless IT services for the organization. This involves providing prompt and efficient support to end-users, encompassing the installation, maintenance, and troubleshooting of desktop equipment and software applications.
Key Responsibilities:
- Deliver exceptional desktop support services to internal stakeholders
- Address user inquiries related to new account setup and operations
- Assist users with password resets and system lockouts
- Manage helpdesk tickets in accordance with established procedures
- Oversee the receipt and inventory management of new IT equipment
Essential Skills and Qualifications:
- Relevant tertiary qualifications and/or industry certifications
- Proven experience in a desktop support or helpdesk environment
- Extensive knowledge of hardware and software support
- Proficiency in Windows-based applications
- Excellent communication, organizational, and interpersonal skills
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