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Customer Service Representative

2 months ago

Orange, Australia Regional Express Holdings Limited Full time

Rex, a leading regional and domestic airline, is seeking a skilled Contact Centre Consultant to join their team in Orange, NSW. As a key member of the customer service team, you will be responsible for providing exceptional service to passengers, handling incoming calls, and supporting travel agents and airport locations.

Key Responsibilities:

  • Handle customer inquiries and resolve issues in a professional and efficient manner
  • Provide accurate and timely information to customers regarding flights, fares, and travel options
  • Support travel agents and Rex airport locations with customer inquiries and issues
  • Assist with internet customer support and administration duties

Requirements:

  • Previous experience in customer service, preferably in a call centre environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Good computer skills and ability to learn new systems
  • Positive attitude and willingness to work as part of a team

What We Offer:

  • Full training and development opportunities
  • Competitive salary and benefits package
  • Opportunity to work with a leading airline and contribute to their success

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information].