Operations Manager for Customer Experience
1 day ago
We are seeking an experienced Operations Manager to join our Customer Experience team in Sydney. As a key member of the team, you will be responsible for managing offshore BPO providers and ensuring exceptional customer service is delivered.
Key Responsibilities:
- Manage and monitor the performance of offshore BPO vendors to ensure KPIs are met
- Serve as the primary point of contact for Samsung Field Team and Retailers, providing support and guidance on customer inquiries
- Liaise with VOC leadership to escalate pending or complex customer claims
- Develop and maintain strong relationships with stakeholders at operational levels to identify opportunities for enhanced service offerings
- Analyze high-risk case studies to identify process breakdowns and propose improvements
Requirements:
- Relevant secondary/tertiary qualifications
- Proven experience in customer-facing roles with excellent communication skills
- Demonstrated ability to work under pressure, prioritize tasks, and meet deadlines
- Australian Driver's License and reliable transportation
- Strong technical background, preferably in MS Office applications
What We Offer:
- Competitive salary range: $90,000 - $110,000 per annum
- Generous discounts on company products
- Access to wellbeing platform and heavily discounted gym membership
- Onsite parking and a dynamic work environment
About Us:
people2people, Edge Recruitment, and Frog Recruitment are award-winning recruitment groups and HR solutions providers. Our inclusive workforce encourages employees, clients, and candidates to showcase their authentic selves.
-
Senior Customer Experience Manager
2 weeks ago
Homebush, Victoria, Australia people2people Full timeJob Description:This is a full-time, permanent opportunity located in Homebush with an ASAP start. The role involves working 10am - 6pm.About the Company:The client is a leader in the environmental technology industry, operating across 32 locations nationally for over 120 years.Key Responsibilities:Manage customer portals to ensure smooth operations and user...
-
Senior Customer Experience Manager
2 weeks ago
Homebush, Victoria, Australia people2people Full timeAbout the Role: We are seeking an experienced Senior Customer Experience Manager to join our team based in Sydney Olympic Park. This is a fantastic opportunity for someone who wants to work with a well-known and highly respected brand in the electronics industry.Job Description: As a Senior Customer Experience Manager, you will be responsible for managing...
-
Customer Experience Lead
2 weeks ago
Homebush, Victoria, Australia people2people Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Lead to join our team in Sydney Olympic Park Office.Job DescriptionThis is an exciting opportunity to lead offshore BPO provider account management, responsible for back of house operations and post-purchase support for Retailers. You will be the main point of contact for Samsung Field Team...
-
Customer Experience Specialist
1 week ago
Homebush, Victoria, Australia people2people Full timeJob Overview:Skyrocket your career as a Customer Experience Specialist with people2people, our award-winning recruitment group and HR solutions provider. We are seeking an exceptional candidate to join our Sydney Olympic Park Office team.About the Role:This is an exciting opportunity for a skilled professional to lead offshore BPO provider account...
-
Global Customer Experience Manager
1 week ago
Homebush, Victoria, Australia people2people Full timeAbout the RoleWe are seeking a highly skilled Global Customer Experience Manager to join our team in Sydney. This is a fantastic opportunity for an experienced professional to take on a challenging role and make a real impact on our customers' experiences.Job Description:Account Management: You will be responsible for managing offshore BPO vendors, ensuring...
-
Customer Experience Advocate
2 weeks ago
Homebush, Victoria, Australia people2people Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Advocate to join our team at Sydney Olympic Park Office. In this role, you will be responsible for offshore BPO provider account management, focusing on back of house operations and post-purchase support for Retailers. As the main point of contact for Samsung Field Team and Retailers, you will...
-
Senior Customer Experience Coordinator
1 week ago
Homebush, Victoria, Australia people2people Full timeAbout the Company:Our client is a leader in the environmental technology sector, with over 120 years of experience and operations across 32 locations nationally.We are seeking a highly skilled Senior Customer Experience Coordinator to join our team in Homebush.Job Description:The successful candidate will be responsible for managing customer portals,...
-
Senior Customer Experience Coordinator
3 weeks ago
Homebush, Victoria, Australia people2people Full timeAbout the RoleThis is a full-time, permanent opportunity located in Homebush. We are seeking a skilled and organized individual to manage customer portals, oversee email inquiries, and resolve customer queries in a timely manner.The role is 10am - 6pmManage customer portals to ensure smooth operations and user satisfactionAssist in overseeing responses to...
-
Sales and Customer Experience Manager
2 weeks ago
Homebush, Victoria, Australia Sheike Full timeAbout SHEIKESHEIKE is a vibrant fashion retailer dedicated to delivering exceptional customer experiences. As a leader in the industry, we're passionate about empowering our team members to achieve incredible results.
-
Homebush, Victoria, Australia people2people Full timeAbout the RoleThis is a full-time, permanent opportunity located in Homebush with an ASAP start.The client we are working with is a leader within the environmental technology industries, operating across 32 locations nationally for over 120 years.Key Responsibilities:Manage customer portals to ensure smooth operations and user satisfaction.Assist in...
-
Homebush, Victoria, Australia people2people Full timeAbout the RoleWe are seeking an experienced Executive Customer Service Operations Coordinator to join our team based at Sydney Olympic Park Office. This is a unique opportunity to work with a well-known brand in the electronics industry, providing exceptional customer service and support.Key Responsibilities:Account Management: Manage offshore BPO vendor...
-
Retail Experience Manager
2 weeks ago
Homebush, Victoria, Australia People2People Full time**About the Company**Our client is a renowned brand in the electronics industry, operating globally and respected for its innovative products. The company is seeking an experienced Retail Experience Manager to join their team on a fixed-term contract.**Salary and Benefits**The successful candidate will be offered a competitive salary based on experience,...
-
Homebush, Victoria, Australia Parity Consulting Full time**About the Role**We are seeking a highly experienced Lead Communications Specialist to join our team at Parity Consulting.The successful candidate will be responsible for leading a small team of communications professionals, developing and delivering impactful internal and external communications with a strong focus on customer experience.Key...
-
Senior Customer Relationship Manager
1 week ago
Homebush, Victoria, Australia people2people Full timeAbout the RoleWe are seeking an experienced Senior Customer Relationship Manager to join our team in Homebush. This is a full-time, permanent opportunity with an ASAP start.Key Responsibilities:Manage customer portals to ensure seamless operations and user satisfaction.Oversee responses to inquiries sent to the Major Service email, ensuring accuracy and...
-
Store Operations Manager
3 weeks ago
Homebush, Victoria, Australia CONNOR Full timeAbout Connor:Connor is a rapidly expanding retail company with a portfolio of over 180 stores across Australia and New Zealand. Our team is dedicated to delivering a world-class customer experience and meeting our performance goals. We are seeking a motivated and driven individual to join our team as an Assistant Store Manager.About the Role:The successful...
-
Housekeeping Operations Manager
2 weeks ago
Homebush, Victoria, Australia AccorHotel Full timeJob Title: Housekeeping Operations ManagerWe are seeking an experienced Housekeeping Operations Manager to lead our housekeeping team and drive exceptional guest experiences.Company Overview:Welcome to AccorHotel, a world-leading hospitality company that offers unparalleled opportunities for growth and development. As a Housekeeping Operations Manager, you...
-
Chief Retail Operations Manager
1 week ago
Homebush, Victoria, Australia Sheike Full timeLead a High-Performing TeamWe are seeking an experienced and dynamic Chief Retail Operations Manager to join our team at SHEIKE.This leadership role will involve driving a strong team, operational excellence, and commercial decision making. As a key member of our management team, you will play a crucial role in achieving exceptional results and fostering a...
-
Ecommerce Operations Manager
7 days ago
Homebush, Victoria, Australia people2people Full timeAbout the RoleWe are seeking an experienced Ecommerce Operations Specialist to join our team at Sydney Olympic Park Office.Company OverviewOur client is a leading electronics brand with operations in Australia, New Zealand, and the United Kingdom. With over 18 years of experience in the industry, we pride ourselves on being an award-winning recruitment group...
-
Digital Commerce Operations Manager
1 week ago
Homebush, Victoria, Australia People2People Full timeThe Role: Ecommerce Account ManagerAbout the PositionThis role is responsible for maintaining operational excellence of marketplace and dropship opportunities within the Online Operations department at Sydney Olympic Park Office.Key ResponsibilitiesMarketplace Sales & Operations Management: Manage end-to-end operations of 3PD Sales Channel (e.g Ebay)...
-
Digital Marketplace Operations Manager
2 weeks ago
Homebush, Victoria, Australia People2People Full timeExperience a fulfilling career in e-commerce operations with our esteemed client, a leading global electronics industry based in Sydney Olympic Park.About the RoleThis role is an excellent opportunity to establish and maintain operational excellence of marketplace and dropship opportunities. As a key member of the Online Operations department, you will work...