Transformational Change Manager

4 days ago

Launceston, Tasmania, Australia beBeeStrategic Full time $90,000 - $110,000
Key Job Responsibilities

Our organisation is seeking a Strategic Operations Leader to drive transformative change in branch based administration, customer service and pallet control functions.

This role will empower you to review how we work, design and implement changes to improve customer experience outcomes, achieve consistency in administrative functions across the logistics business, and influence within the business to adopt new ways of working.

As a key member of our team, your focus will be on prioritising initiatives that deliver real business impact while meeting the day-to-day outputs of these functional areas.

Working in a fast-paced, collaborative, complex and continually changing environment, this role is ideal for an individual who enjoys strategic planning, process improvement and teamwork.

Primary Duties:
  • Effective management and continuous improvement of administration, customer service and pallet control across all logistics branches.
  • Review and alignment of core functions across branches to enable consistency of approach and cross-branch support for specific role functions.
  • Financial performance of these functions including timely and accurate entry of data and reporting required for effective function of the logistics business.
  • Partnering with operations, finance, commercial, sales, HR and IT to review, improve and/or embed new processes that better align business support functions with the goals and objectives of the logistics business.
  • Collaboration with operational managers to facilitate and enhance interactions between business support and operational functions to improve customer experience, business insights, revenue capture and cost optimisation.
  • Development and execution of strategies to improve customer service, administrative support and pallet management within logistics and contribute to strategies and operational improvements in administration for the logistics business more broadly.
Desired Skills and Qualifications
  • Experience in developing and executing effective change strategies within a complex, customer-focused organisation.
  • Background in logistics or ability to rapidly acquire understanding of logistics.
  • Intermediate or above proficiency with Microsoft Outlook, Word and Excel.
  • Experience in using IT systems such as finance systems, Power BI and/or similar systems to manage information.
  • Demonstrated experience in leading, developing and supporting effective teams.
  • Ability to influence at all levels within an organisation to effect widespread change/improvement for customers and/or the business.
  • Excellent verbal and written communication, including ability to prepare reports for senior management.
  • Good financial acumen, including ability to interpret financial statements and understanding of or experience in overseeing accounting functions such as accounts payable, receivable, accruals and budgeting.
An Inclusive Workplace

We celebrate diversity. Our organisation is committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us.

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