Customer Service Delivery Associate

2 weeks ago


Christies Beach, Australia Coles Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Delivery Associate to join our team. As a CSA, you will be responsible for delivering excellent customer experiences by safely navigating your local neighborhoods to deliver customers' shopping to their homes during the day or night.

This is an exciting opportunity to work in a fast-paced environment where no two days are the same. You will have the chance to develop your skills and knowledge, working closely with our team members to ensure that our customers receive the best possible service.

Key Responsibilities:
  • Safely drive and navigate Coles vans through busy streets, suburban roads, and regional areas
  • Pick and pack orders to the highest standard, ready for delivery
  • Provide exceptional customer service, ensuring that our customers receive their shopping promptly and efficiently
About You

To succeed in this role, you will need to possess a strong commitment to providing great customer experiences, enthusiasm, energy, and pace. You will also need to have an unrestricted Australian drivers license and a safe driving record, as well as the confidence to safely drive and navigate through busy streets and suburban roads.

In addition, you will need to be active and able to lift and carry groceries from the van to your delivery points, which may involve stairs. You will also need to be available to work flexible hours across our store trading days, including early mornings, evenings, and weekends.

Benefits

We offer a range of benefits to our employees, including competitive salaries, flexible work arrangements, additional leave, and parental leave entitlements. We are committed to creating a workplace that is safe and respectful for all our team members, and we encourage applications from people of all ages, cultures, abilities, sexual orientation, and gender identities.

We are happy to adjust our recruitment process to support candidates with disabilities. For further information, please visit our careers site or contact us via phone.

What We Offer

A salary of AU$65,000 - AU$85,000 per year, depending on experience

Flexible work arrangements, including part-time and casual options

Additional leave and parental leave entitlements

A comprehensive training program to help you develop your skills and knowledge


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