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Medical Information Exchange Case Officer

2 months ago

Brisbane, Queensland, Australia MedHealth Group Full time

About the Role:

We are seeking a highly skilled and motivated Medical Information Exchange Case Officer to join our dedicated case management team at MedHealth Group. As a key member of our team, you will be responsible for facilitating the exchange of health and medical information with speed, simplicity, and security.

Key Responsibilities:

  • Manage a portfolio of clients, ensuring timely actioning of caseloads in accordance with our service level agreements.
  • Liaise with specialists and medical clinics to obtain medical records on behalf of clients.
  • Write accurate case notes in our med Ebridge platform.
  • Develop and maintain strong relationships between clients and MedHealth Group.
  • Perform data entry and ad hoc administrative duties as required.

Requirements:

  • Excellent verbal and written communication skills.
  • Ability to negotiate, influence, and manage conflicts effectively.
  • Strong time management and organisational skills.
  • Intermediate Microsoft Office Suite skills, including Outlook, Word, and Excel.
  • Knowledge or understanding of the healthcare industry, particularly in the areas of injury rehabilitation or legal practices, is an advantage.

What We Offer:

  • Flexible working arrangements with one anchor day and a second flex-day, combined with the option to work from home.
  • Employee discounts for health insurance, gyms, pools, and travel club.
  • Options for novated leasing and salary sacrificing.
  • Paid parental leave.
  • Purchased Leave (up to 4 weeks).
  • Employee Assistance Program.

About Us:

MedHealth Group is a leading provider of healthcare services, with a strong commitment to innovation and excellence. We value diversity and inclusion, and welcome applications from candidates with a range of backgrounds and experiences.