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Customer Experience Ambassador
3 weeks ago
We are seeking a skilled hospitality professional to join our team at an Apartment Hotel in Toowoomba.
As a Guest Service Agent, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.
The ideal candidate will possess excellent communication skills, a friendly demeanor, and the ability to work under pressure. Previous experience in hotel front office operations is highly regarded.
Key attributes of this role include:
- A strong passion for hospitality and delivering exceptional customer experiences
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Previous experience in hotel front office operations (desired)
Our company operates a national chain of apartment hotels, specialising in providing a 'home away from home' environment for guests. We value flexibility, professionalism, and a keen eye for detail in service and facility management.
Responsibilities will include:
- Assisting with reservations and check-in/check-out processes
- Providing exceptional customer service and resolving guest complaints
- Maintaining accurate records and reports
- Working collaboratively as part of a high-performing team
Our team offers full training to those demonstrating the right attitude, regardless of experience. This is a casual position working up to 25 hours per week.
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When applying, please provide your responses to the following questions:
- What experience do you have as a receptionist?
- What best describes your right to work in Australia?
- Do you have customer service experience?
- How many years' experience do you have as a guest services agent?
- Are you available to work on a rotating roster?
Include any other relevant details that prompted you to report this job ad as fraudulent, misleading, or discriminatory.
