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Hotel Operations Manager

1 week ago

Melbourne, Victoria, Australia Pro-invest Careers Full time
Job Description

As our ideal candidate, you will be responsible for overseeing daily operations, ensuring exceptional guest experiences, and driving financial performance. Your leadership skills and experience will be pivotal in fostering a positive work culture aligned with Hotel Indigo's brand standards.

  • Leadership & People Management

Lead, motivate, and develop a talented team across all hotel departments, including housekeeping, food and beverage, and front desk services.

Guest Experience Excellence

Ensure every guest enjoys an unforgettable stay by maintaining the highest service standards, addressing guest feedback, and actively engaging with guests to enhance their experience.

Financial & Operational Performance

Assist in developing and monitoring budgets, control costs, and collaborate with the Revenue and Finance teams to maximize profitability.

Safety & Compliance

Ensure the hotel meets all regulatory and safety standards, maintaining a safe environment for both guests and team members.

Brand Ambassadorship

Bring the Hotel Indigo brand to life by infusing local culture and personality into every guest experience, staying active in the community, and building relationships with local businesses.