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Software Asset Management Specialist
2 months ago
At Datacom, we're seeking a highly skilled Software Asset Management Analyst to join our team. As a key member of our SAM Operations team, you'll play a critical role in delivering managed SAM services to our customers.
About the Role
You'll be responsible for providing technical expertise in SAM technologies, including FlexNet Manager Suite, Flexera One, Snow License Manager, and ServiceNow SAM Pro. Your primary focus will be on deploying and maintaining on-premises components of the SAM technology, establishing and maintaining integrations with third-party technologies, and managing software inventory coverage.
Key Responsibilities
- Technical specialist for SAM technologies, including FlexNet Manager Suite and Flexera One
- Deploy and maintain on-premises components of the SAM technology
- Establish and maintain integrations with third-party technologies
- Manage software inventory coverage to maximise completeness
- Identify and resolve issues with aged software inventory data
- Design and implement customised business and inventory data imports
- Manage the Software Request resolver group in the ITSM technology
- Maintain the Software Asset Register and supporting Proof of Entitlement and Contract evidence
- Allocate licences to users and devices in the SAM technology
- Apply the software License Reclamation Policy to software inventory
- Support technical teams to install software
- Respond to, or escalate, licensing queries from stakeholders
- Maintain the Software Renewal calendar
- Deliver, or support the delivery of, Effective License Position and Software Utilisation reports
- Identify and report compliance issues and risks
- Supply license entitlement and software inventory data to support SAM Consulting and Operations activities
- Deliver all agreed scheduled reports to other ITSM and ITAM stakeholders
Requirements
- Experience with Flexera FlexNet Manager Suite and/or Flexera One administration
- Understanding of application packaging and deployment across Windows, Linux, Unix, Apple OS X operating systems
- Ability to write clear, and concise, written communications/instructions
- Management of tickets using ITSM tools
- Adhere to documented procedures and achieve SLAs
What We Offer
At Datacom, we're committed to providing a dynamic and agile work environment that allows our people to grow and develop their careers. We offer a range of benefits, including social events, chill-out spaces, remote working, flexi-hours, and professional development courses. You'll have the opportunity to learn, develop your career, connect, and bring your true self to work.
We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges. We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.