Strategic Customer Experience Leader

2 weeks ago

Sydney, New South Wales, Australia Takeda Full time

Transforming Patient Care through Business Insights


Takeda, a patient-focused company, is seeking an experienced Business Insights Leader to join our team. As a key member of our organization, you will be responsible for developing and implementing data-driven strategies that drive customer engagement and business growth.



About the Role

We are looking for a seasoned professional with 10+ years of experience in insights, analytics, marketing, and forecasting. You should have a strong background in leading high-performing teams and building team capabilities. Your expertise in structured problem-solving, storytelling, change leadership, and project management will be invaluable in this role.



Key Responsibilities


  • Lead and develop our experienced team of Business Insight Managers to enable their continued career growth.
  • Evolve our Customer Facing Excellence strategy, processes, and governance.
  • Partner closely with our Data, Digital & Technology team to implement effective omnichannel and digital customer-facing strategies and measurements.
  • Develop and implement data-driven strategies, actionable insights, KPI creation, and measurements.
  • Lead various team and enterprise cross-functional projects.


About Takeda

Takeda is a Global Top Employer certified company dedicated to fostering a diverse and inclusive workplace. We aim to create an environment where everyone can contribute and participate to reach their full potential. Our commitment to diversity and inclusion reflects the richness of our wider community.



Benefits


  • A competitive salary range of $150,000 - $200,000 per annum.
  • Inclusive and transparent culture committed to offering an exceptional employee experience and sense of belonging.
  • Flexible and hybrid work arrangements.
  • Market-leading benefits that make a difference to individuals, families, carers during each stage of your career.
  • Work from anywhere globally for up to 2 weeks each year.
  • Challenging and rewarding career and development opportunities tailored to your aspirations.
  • Generous leave options including additional purchased leave and gender-neutral paid parental leave.
  • Holistic and comprehensive wellbeing program with social, financial, mental, and physical pillars.
  • End-of-trip office facilities to make your commute smooth and easy.


Takeda offers a unique opportunity to grow your career in a dynamic and supportive environment. If you are passionate about developing your team and driving business growth through data-driven insights, we encourage you to apply for this exciting opportunity.

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