Desktop Support Professional
7 days ago
Axiom Technologies is a leading provider of Managed IT solutions to medium to large scale enterprises globally. Our team offers onsite and on-call assistance to end users within the organizations desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
This role will provide Level 2/3 Desktop Support for Windows 10 or 11 Admin troubleshooting, Intune, cloud and thick build machines. The ideal candidate should have experience with Windows App and Update release information, Web applications support for Edge or Chrome, Cloud application support (collaborate with app owners where required), and Support MS Teams issues including video, audio, performance.
The successful candidate will also be responsible for troubleshooting / finding root cause for general performance issues, laptop hardware issues such as monitor, mouse, headset, phones, Office license management or troubleshooting, and Keep up with release information for MS Office and security updates.
About the Role:
- Provide onsite and on-call assistance to end users within the organization's desktop computing environment.
- Offer Level 2/3 desktop support for Windows 10 or 11 admin troubleshooting, Intune, cloud and thick build machines.
- Maintain knowledge of Windows OS (e.g. XP, Vista, Windows 7, 10), Microsoft Office applications, PC/Laptop hardware, PC/Laptop peripherals, and Mobile devices.
- Ensure excellent communication skills, both oral and written, and ability to work with and maintain confidential information.
- Demonstrate strong analytical and problem-solving capabilities, well organized, and extremely detail-oriented.
About You:
- At least two years of experience in a similar role.
- Excellent end-user computing skills, good knowledge of infrastructure support.
- Microsoft Certified IT Professional (MCITP) certification in the desktop area, CompTIA A+ Certification, or equivalent.
- Ability to work independently and in a collaborative team-oriented environment.
What We Offer:
- A competitive salary of $80,000 - $110,000 per annum, depending on experience.
- Ongoing training and professional development opportunities.
- A dynamic and supportive work environment.
How to Apply:
Please submit your resume and cover letter to us for consideration.
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