Operations Team Manager
3 days ago
We are seeking an experienced Operations Team Manager - Customer Experience to join our team at Dulux Group. As a key member of our leadership team, you will be responsible for developing and leading a high-performing team of customer support officers.
About the RoleThe successful candidate will have a strong background in team management, with experience in leading teams to deliver excellent customer service. You will be responsible for overseeing the day-to-day activities of your team, providing guidance and coaching to ensure they have the skills and knowledge to provide high-quality service to our customers.
You will also be responsible for monitoring key performance indicators (KPIs) and developing plans to improve performance. This role requires strong communication and interpersonal skills, as well as the ability to work collaboratively with other teams to achieve business objectives.
Responsibilities- Lead and coach a team of customer support officers to deliver exceptional customer service
- Develop and implement training programs to ensure team members have the necessary skills and knowledge to perform their roles effectively
- Monitor and analyze KPIs to identify areas for improvement and develop strategies to address them
- Conduct regular team meetings to discuss progress, provide feedback, and set goals
- Collaborate with other teams to ensure seamless delivery of services and achieve business objectives
- Bachelor's degree in Business Administration, Management, or related field
- Minimum 5 years' experience in team management, with a proven track record of delivering excellent customer service
- Strong leadership and coaching skills, with the ability to motivate and inspire team members
- Excellent communication and interpersonal skills, with the ability to work collaboratively with others
- Proven analytical and problem-solving skills, with the ability to interpret data and make informed decisions
- A competitive salary range of $120,000 - $150,000 per annum
- A comprehensive benefits package, including health insurance, superannuation, and paid parental leave
- A dynamic and supportive work environment, with opportunities for career growth and development
- A chance to work with a global leader in the paints and coatings industry
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