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Technical Support Professional

2 weeks ago


City of Greater Bendigo, Australia AWD online Full time

Job Overview

We have an exciting opportunity for a Technical Support Engineer / IT Support Technician to join our team in Knowsley, Merseyside. As a Technical Support Engineer, you will be responsible for providing technical support and assistance to our staff.

Responsibilities and Requirements

  • Provide technical support and assistance to staff
  • Monitor and maintain ICT systems to ensure optimal performance
  • Collaborate with teams to maintain compliance with adopted security standards (PCI-DSS, ISO 27001)
  • Maintain an overall understanding of ICT infrastructure and integration for quick support and troubleshooting
  • Ensure effective and efficient IT support to maximise productivity

Requirements

  • Microsoft Windows 10/11
  • Microsoft Office suite
  • IT Helpdesk experience
  • Networking and related troubleshooting (TCP/IP, DNS, DHCP, VPN, Ethernet, WiFi)
  • Software installation and maintenance
  • IT Hardware maintenance and support
  • Antivirus management
  • Cyber Security Awareness