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Business Operations Coordinator

1 week ago

Melbourne, Victoria, Australia PEEPLCOACH Full time

We are seeking a highly skilled Business Operations Coordinator to join our team at PEEPLCOACH. As a key member of our operations team, you will play a vital role in ensuring the smooth delivery of our products and services.

About the Role

This is an exciting opportunity for an ambitious individual to take on a challenging role that requires strong problem-solving skills, attention to detail, and excellent communication abilities.

  • Solution Delivery: Ensure timely and efficient delivery of PEEPLCOACH products, communicate effectively with clients to resolve issues and troubleshoot any delivery challenges.
  • Process Innovation: Identify and implement process improvements, collaborate with teams, and build flexible delivery models.
  • Customer-Centric Focus: Understand customer needs, use data insights for enhancing experiences, and maintain quality standards.
  • Data-Driven Decision Making: Use data analytics for monitoring and improving operations, identify trends, and evaluate new tools.
  • Reporting & Documentation: Oversee client reporting and work with our Power BI partners to enhance our reporting capabilities.
Qualifications and Skills

To be successful in this role, you will need:

  • Strong problem-solving skills, creative thinker with a demonstrated ability to innovate and drive change.
  • Excellent communication skills, both written and verbal.
  • Ability to work under pressure and manage multiple priorities.
  • Creative thinking and a proactive approach to finding new solutions.
  • Ability to collaborate in a team-oriented environment and also to work independently.
  • You will be tech-savvy, have worked with project management software, CRMs, and other software tools/platforms. You will need to be able to quickly adapt to new technologies and be able to collaborate with our developers on our tech-stack/requirements.