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Craft Draught Technician

1 month ago

Sydney, New South Wales, Australia Lion Full time
Job Description

We are seeking a highly motivated Craft Draught Technician to join our On Premise (pubs and hotels) Draught Quality Team at Lion, reporting into our Draught Quality Systems Manager. This is a permanent, full-time role that will enable our customers to deliver an exceptional draught quality experience.

The successful candidate will work closely with our sales teams, including the National On-Premise and Field Sales Teams, and engage with customers to develop their collaboration, customer service, and technical skills.

This role services Greater Sydney, the Central Coast, and Newcastle. We are flexible about your location within these areas, but note that some overnight travel may be required.

A Day in the Life
  • Deliver beer systems training programs at customer venues to ensure they can effectively operate and maintain their equipment.
  • Implement proactive support and training for customers to resolve issues efficiently and improve system performance.
  • Service key customers by responding to reactive calls and diagnosing beer system issues over the phone or video call.
  • Collaborate with the Sales Team to meet customer contract requirements and install new tap products and proprietary fonts.
  • Ensure all work carried out adheres to OH&S regulations and industry standards.
About You
  • You will have a strong background in refrigeration, plumbing, or mechanical trades and excellent time management, prioritisation, and planning skills.
  • Excellent customer service and communication skills are essential, as you will interact regularly with customers and internal stakeholders.
  • Experience in installing and maintaining beer systems would be advantageous, as well as a focus on driving system and process improvements.
About Lion

Lion offers 'growth on tap' and encourages employees to reach higher with each new challenge. We believe in empowering our staff to lead a career and life less ordinary, with a strong culture that cares about their wellbeing.

We have fantastic people, policies, and programs to support you in achieving your goals. In return, we ask that you bring a high level of motivation and enthusiasm to this role, along with a willingness to learn and grow with our team.